HELPDESK PHONE AND EMAIL SUBMISSIONS:

The helpdesk is available from 8:00am – 4:00pm EST Monday through Friday. Users should contact the helpdesk when they need assistance with Ksystems.

If assistance is needed outside of helpdesk hours, please feel free to leave a voicemail. When leaving a message, please identify your name, district, and a phone number where an associate may reach you. Messages are returned the next business day.

If you prefer to send a message through email, please follow these steps:

1. To send an email request to the Helpdesk, first log into Ksystems.

2. At the main menu, click on the word Ksystems.

3. In the drop down box, choose Help Desk.

4. The Helpdesk request screen now appears. First, check your name to ensure it is spelled correctly and listed as your full name. Make any changes necessary.

5. The school district field will automatically show the district name.

6. Check the email address. The correct email address must be given so the Help Desk Associate may send a response to the request.

7. Enter the request for assistance in the box labeled Description of Incident. This may be a question or a description of something that is incorrect.

8. Select a priority by clicking one of the circles next to the words high, normal, low, or feature request only.

9. Click Submit Helpdesk Request.

10. The Helpdesk Associate will read the email request and respond via email. Check the email account entered for the response.

11. If further assistance is necessary after receiving an email response, please call the Helpdesk at 518-371-0176 x127.